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Partnership Settlement Assistant
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Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
Providing data sources
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National Rail Enquiries
Your gateway to train times, fares and updates
Railcards
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Real-time train journey information
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Rail Data Marketplace
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Reservations
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Passenger Demand Forecasting Scheme
Research into demand forecasting
Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
Providing clear, accurate updates to support every journey
Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
Setting standards for trusted ticketing and retail partners
Business travel
Custom travel solutions and fares for corporate journeys
Reservations
Booking and managing seats across the rail network
Attracting new talent
Strengthening rail’s future through skills and recruitment efforts
Sustainability
Building a greener, lower-carbon future for railways
Train vs Plane
Comparing rail and air on cost, carbon and convenience
Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.
Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
Read about World Cup of Stations
Media
Media centre
Our blog
Railway acts to protect passengers and staff with new powers to ban repeat offenders
New digital PlusBus ticket enables seamless rail and bus travel
Rail industry and British Transport Police set out actions to tackle violence and intimidation against women and girls
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
Rail Staff Travel
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Rail Staff Travel home
Setting the NR only priv discount on an Oyster Card
07 August 2026
This news item applies only to non-safeguarded staff who entered rail service after 31 March 1996 and hold the Rail Staff Leisure Card. It does not a…
16
Jul
Rail Staff Leisure Card renewal for 2026/27
This news item only applies to holders of a Rail Staff Leisure Card (non-safeguarded employees). It does not apply to h…
14
Jul
East Somerset Railway
Staff discounted (priv rate) tickets are now available for travel on the East Somerset Railway in Somerset between Cran…
26
May
Status Pass Renewal 2026
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Status…
View all news
Replacement cards forms
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Add or declare a spouse, partner or child
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Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
View all guides
Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
See all our contact details
Railway Pensions
csu@railpen.com
0800 012 1117
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Europe and FIP
European rail staff travel information
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More RST
Useful Information
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Publications
Explore RDG’s latest reports, guidance and resources, sharing research and insight from across the rail industry.
Publications
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Publications
- Approved Codes of Practice and Guidance Notes
- - Archive
- - 20 Point Plan Guide
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- - Cycle-Rail Awards
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- Consultation responses
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- - Submissions to the Williams Review
- Rail Data Marketplace
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- - Papers from Stations Summit 2021
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- - Schedule 8 Recalibration Working Group
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- - - WebFormConfPages
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Documents
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Date
pdf
Rail border controls post-Brexit: US and Canada study visit
( pdf, 1.02 MB )
(2205 downloads)
18th Sep 2017
pdf
Brexit labour and skills: RDG Briefing Note
( pdf, 1008 KB )
(2183 downloads)
15th Sep 2017
pdf
The European Union (Withdrawal) Bill: RDG Briefing Note
( pdf, 777 KB )
(1759 downloads)
13th Sep 2017
pdf
Regenerating Britain's railway stations: six case studies
( pdf, 2.21 MB )
(2158 downloads)
21st Jun 2017
pdf
Regenerating Britain’s railway stations: a six-point plan
( pdf, 1015 KB )
(2032 downloads)
21st Jun 2017
pdf
RAIL article by Paul Plummer
( pdf, 421 KB )
(1780 downloads)
17th Jun 2017
pdf
The contribution of rail to the UK economy 2017: a report for RDG by Oxera
( pdf, 1.94 MB )
(1857 downloads)
15th Jun 2017
pdf
The future for rail: Chris Burchell speech at the National Rail Conference 15 June 2017
( pdf, 465 KB )
(1725 downloads)
15th Jun 2017
pdf
What makes Britain's railways great? A European comparison
( pdf, 466 KB )
(1734 downloads)
05th Jun 2017
pdf
PIDD-29 research findings: Year 1 report (May 2017)
( pdf, 1.32 MB )
(1888 downloads)
23rd May 2017
pdf
Our standard terms and conditions for the purchase of goods and services
( pdf, 262 KB )
(1875 downloads)
18th May 2017
pdf
Leading health and safety on Britain’s railway: a strategy for working together (Issue 2)
( pdf, 3.60 MB )
(2126 downloads)
16th May 2017
pdf
Community stations: innovative community uses for railway stations and land (ACoRP sponsored by RDG)
( pdf, 4.69 MB )
(1987 downloads)
11th May 2017
pdf
Brexit and trade in goods and services for rail: RDG Briefing Note
( pdf, 2.68 MB )
(2047 downloads)
03rd May 2017
pdf
Project Finance - Bringing more private delivery and investment into the rail industry
( pdf, 935 KB )
(2034 downloads)
14th Mar 2017
pdf
Long term passenger rolling stock strategy for the rail industry (5th edition)
( pdf, 1.69 MB )
(4028 downloads)
10th Mar 2017
pdf
George Bradshaw Address 2017
( pdf, 466 KB )
(1532 downloads)
28th Feb 2017
pdf
What makes Britain's railways great? A European comparison
( pdf, 474 KB )
(1986 downloads)
10th Feb 2017
pdf
Scotland’s rail infrastructure: the rail industry’s advice for 2019 onwards
( pdf, 2.61 MB )
(3086 downloads)
02nd Feb 2017
pdf
Rail cyber security strategy
( pdf, 2.22 MB )
(10000 downloads)
11th Jan 2017
pdf
Ticket vending machines: ten point improvement plan
( pdf, 419 KB )
(1792 downloads)
12th Dec 2016
pdf
Ticket vending machines: design guidelines
( pdf, 752 KB )
(5127 downloads)
12th Dec 2016
pdf
Mystery shopping report 2016: ticket office sales
( pdf, 1.37 MB )
(2209 downloads)
08th Dec 2016
pdf
Mystery shopping report 2016: online ticket sales
( pdf, 1014 KB )
(1756 downloads)
01st Dec 2016
pdf
Mystery shopping report 2016: TVM ticket sales
( pdf, 891 KB )
(1911 downloads)
01st Dec 2016
pdf
Rail’s transformation in numbers: dataset on rail industry finances, performance and investment since 1997-98
( pdf, 3.95 MB )
(1769 downloads)
29th Nov 2016
pdf
Our customers, our people: a railway for the digital age
( pdf, 1.38 MB )
(1906 downloads)
21st Nov 2016
pdf
Britain Runs on Rail campaign: evaluation report
( pdf, 5.62 MB )
(1812 downloads)
13th Nov 2016
pdf
How we are making it easier to buy a train ticket
( pdf, 619 KB )
(4183 downloads)
01st Nov 2016
pdf
Approved code of practice: provision of customer information (PIDD)
( pdf, 933 KB )
(2161 downloads)
21st Oct 2016
pdf
Investing in the future: choices for Scotland’s railways 2019 and beyond
( pdf, 2.32 MB )
(2174 downloads)
23rd Sep 2016
pdf
Mystery shopping survey results 2015
( pdf, 706 KB )
(1487 downloads)
14th Sep 2016
pdf
Cycle-rail station parking prediction tool
( xlsx, 7.59 MB )
(1511 downloads)
06th Jul 2016
pdf
The socially enterprising railway: an ACoRP report commissioned by RDG
( pdf, 2.59 MB )
(1547 downloads)
31st May 2016
pdf
PIDD-29 Wave 1 research findings (December 2015 - February 2016)
( pdf, 718 KB )
(1612 downloads)
19th May 2016
pdf
Cycle-rail toolkit 2
( pdf, 3.99 MB )
(4903 downloads)
13th Apr 2016
pdf
Long term passenger rolling stock strategy for the rail industry (4th edition)
( pdf, 5.33 MB )
(2486 downloads)
21st Mar 2016
pdf
What is the economic contribution of rail in Scotland? A report for Transport Scotland and RDG by Oxera
( pdf, 701 KB )
(1573 downloads)
15th Mar 2016
pdf
George Bradshaw Address 2016
( pdf, 150 KB )
(1338 downloads)
26th Feb 2016
pdf
Review of Charges: summary report
( pdf, 904 KB )
(1551 downloads)
26th Nov 2015
pdf
Station charges: final report
( pdf, 789 KB )
(2787 downloads)
26th Nov 2015
pdf
Review of factors impacting the form and/or the effectiveness of charges and incentives
( pdf, 1.21 MB )
(1612 downloads)
24th Nov 2015
pdf
Review of Charges: detailed options assessment report
( pdf, 1.40 MB )
(1666 downloads)
13th Nov 2015
pdf
Review of Charges: initial options assessment report
( pdf, 1.24 MB )
(1955 downloads)
13th Nov 2015
pdf
RDG annual report 2015
( pdf, 1.52 MB )
(3204 downloads)
02nd Nov 2015
pdf
Cycle-rail station parking prediction tool
( xlsx, 6.11 MB )
(1344 downloads)
30th Oct 2015
pdf
2015-02-03_rdg_industry_day_summary.pdf
( pdf, 242 KB )
(1359 downloads)
30th Oct 2015
pdf
National Rail and Underground Closed Circuit Television (CCTV) guidance v.4
( pdf, 682 KB )
(12636 downloads)
30th Oct 2015
pdf
Vision for stations
( pdf, 9.80 MB )
(1661 downloads)
20th Oct 2015
pdf
Mystery shopping survey results 2014
( pdf, 648 KB )
(1814 downloads)
23rd Sep 2015
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