This news item only applies to holders of a Rail Staff Leisure Card (non-safeguarded employees). It does not apply to holders of a Staff Travel Card (safeguarded employees) who have continuous service in the rail industry since at least 31 March 1996 or holders of the RST Online Leisure Card.
The preparations for the issue of Rail Staff Leisure Cards for 2026-27 (which are valid from 1 November 2026 to 31 October 2027) have started. We will be posting them out in October. Once our supplier confirms the despatch date, we will update this news item.
Audit check
Part of our audit process requires us to periodically check the details we hold for employees is correct. A sample of employees will be sent a request to submit the Renewals Data Check XX22 form.
If you receive a request from us to submit this form, this must be submitted and accepted by Rail Staff Travel before your cards will be issued. Detailed information on the process will be in the e-mail.
If you do not receive an e-mail request from us to submit this form, then you will receive your cards as normal during the renewal.
Photographs
Cards held by an adult must have a photo which has been supplied within the last 10 years. If the photo we hold for you is more than 10 years old, we will be contacting you requesting a new photo. If you receive this request, then you must submit a new photo to receive your card in the renewal.
Cards held by children must have a photo which has been supplied within the last 5 years. If you have a child dependant who holds a card and their photo is more than 5 years old, we will be contacting you to request a new photo. If you receive this request, you must submit a new photo of your child dependant for them to be sent their card.
If your appearance has changed, or the appearance of one of your family members has changed, and you would like to upload a new photo, please submit it using the Photo Upload XX43 form. Photos must be received by 31 July 2026 to be included on cards issued in October.
Child Dependant Checks
If you have a Child Dependant, and their last declaration has expired, or they have now reached an age when a declaration is required, we will be contacting you to complete this declaration. If we do not receive and accept a declaration from you, your child dependant will not be issued with a card in the renewal.
Address Checks
During July we will contact all those for whom we have an email address, to check that we still have the correct address for you. If you have moved from the address we hold, please submit the Change of Address XX15 form by 4 August 2026. If you move house and do not let us know, we will charge a replacement fee to issue your card to a new address.
If you are moving between now and October but don’t know the date, please contact us so we can put a temporary hold on your account to prevent cards being issued to an address you might not have access to. You can then let us know when you have your new address and we will post your cards out.
Cards no longer required
If you do not wish to receive this card for yourself and/or a family member then please submit the Employee Travel No Longer Required form (XX23) and/or Dependant Travel No Longer Required form (XX24). Please state the reason and attach photos of any cards if required.
