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Guide To Retailing
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About us
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What we do
We provide essential services that support better customer experience
Our values
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Driving collaboration and leadership across Britain’s rail network
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Executive
Meet RDG's Executive Chair, CEO and executive team.
Meet the executive team
Meet our boards
Our board is made up of transport experts from owning groups and infrastructure operators.
Meet RDG board
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Collaborative governance driving a better railway for everyone.
Meet our boards
RDG Vacancies
10
9
Aug
Partnership Settlement Assistant
London, England, United Kingdom
9
Aug
Traincrew Project Manager
London, England, United Kingdom
Working at RDG
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rst@raildeliverygroup.com
020 7841 8274
Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
Providing data sources
Driving transparency, systems and data across rail
National Rail Enquiries
Your gateway to train times, fares and updates
Railcards
Discounted travel benefits for eligible rail passengers
Customer ticket sales
How to buy tickets and access retail options
Real-time train journey information
Live updates and status for your rail journeys
Rail Data Marketplace
Sharing data to power rail innovation and transparency
Reservations
Booking and managing seats across the rail network
Passenger Demand Forecasting Scheme
Research into demand forecasting
Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
Providing clear, accurate updates to support every journey
Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
Setting standards for trusted ticketing and retail partners
Business travel
Custom travel solutions and fares for corporate journeys
Reservations
Booking and managing seats across the rail network
Attracting new talent
Strengthening rail’s future through skills and recruitment efforts
Sustainability
Building a greener, lower-carbon future for railways
Train vs Plane
Comparing rail and air on cost, carbon and convenience
Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.
Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
Read about World Cup of Stations
Media
Media centre
Our blog
Railway acts to protect passengers and staff with new powers to ban repeat offenders
New digital PlusBus ticket enables seamless rail and bus travel
Rail industry and British Transport Police set out actions to tackle violence and intimidation against women and girls
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
Rail Staff Travel
Benefit types
News
Forms
Guides
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More from RST
For Safeguarded Employees
For a legacy British Rail or specific carrier colleagues
For Non-Safeguarded Employees
For TOC or specific carrier colleagues
For Network Rail Employees
For Network Rail colleagues
Rail Staff Travel home
Setting the NR only priv discount on an Oyster Card
07 August 2026
This news item applies only to non-safeguarded staff who entered rail service after 31 March 1996 and hold the Rail Staff Leisure Card. It does not a…
16
Jul
Rail Staff Leisure Card renewal for 2026/27
This news item only applies to holders of a Rail Staff Leisure Card (non-safeguarded employees). It does not apply to h…
14
Jul
East Somerset Railway
Staff discounted (priv rate) tickets are now available for travel on the East Somerset Railway in Somerset between Cran…
26
May
Status Pass Renewal 2026
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Status…
View all news
Replacement cards forms
Replace lost, stolen, damaged or faulty cards
Family members forms
Add or declare a spouse, partner or child
Residential travel, season ticket application forms
Request season tickets and residential passes
International travel forms
Apply for International Travel facilities
Change of details forms
Update name, address, contact info or status
Photo upload
Upload or update your photo
View all forms
Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
View all guides
Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
See all our contact details
Railway Pensions
csu@railpen.com
0800 012 1117
Complaints
See complaint details
Restrictions
Rules for staff travel use
Europe and FIP
European rail staff travel information
Travel Irregularities
Reporting and penalties for misuse
Conditions of Issue and Use
Terms and obligations for staff travel
Eligibility of Family Members
Criteria for eligible family members
More RST
Useful Information
Practical travel details
Travel in London
Using staff travel on TFL
FAQs
Answers to common queries
Privacy
How we protect your data
Publications
Explore RDG’s latest reports, guidance and resources, sharing research and insight from across the rail industry.
Publications
Services
Rail Staff Travel
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Rail Staff Travel
Search
Category
Publications
- Approved Codes of Practice and Guidance Notes
- - Archive
- - 20 Point Plan Guide
- Archive
- - Cycle-Rail Awards
- - Station travel plans
- Consultation responses
- - PR18 responses
- - Submissions to the Williams Review
- Rail Data Marketplace
- RDG Board meetings
- - Papers from Stations Summit 2021
- - National Task Force action points
- - Planning Oversight Group minutes
- - Schedule 8 Recalibration Working Group
- - Papers from Stations Summit 2014
- - Papers from Stations Summit 2015
- - Papers from Stations Summit 2016
- - Papers from Stations Summit 2018
- - Papers from Stations Summit 2019
- - Technical Leadership Group
- Services
- - Rail Settlement Plan, including Accreditation
- - Rail Staff Travel
- - - WebFormConfPages
- - Schedule 8 Recalibration Working Group papers
Folder
WebFormConfPages
Documents
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Date
pdf
D7431AA Guide for visitors to Britain using FIP facilities v12
( pdf, 1.68 MB )
(248 downloads)
13th Jul 2026
pdf
D8893 Guide for widows and widowers v1 0
( pdf, 183 KB )
(2650 downloads)
29th Dec 2025
pdf
D8891 Cal Sleeper RST Online booking Instructions
( pdf, 940 KB )
(2323 downloads)
14th Nov 2025
spreadsheet
RST_90032_Attica.xls
( xls, 106 KB )
(497 downloads)
13th Jun 2025
document
RST XX04 Non Cohabiting Partner Dec
( docx, 45 KB )
(4681 downloads)
01st Aug 2024
document
RST XX04 Non Cohabiting Partner Dec
( docx, 46 KB )
(3192 downloads)
01st Aug 2024
document
RST TI Report Form v5
( docx, 33 KB )
(3293 downloads)
02nd Aug 2023
document
RST XX08 IntCoup Duty
( docx, 56 KB )
(1248 downloads)
14th Feb 2023
pdf
RST_TI_Report_Form.pdf
( pdf, 300 KB )
(1114 downloads)
11th Mar 2019
default
RST_XX31_DepSeason.html
( html, 40 KB )
(1335 downloads)
11th Mar 2019
pdf
RST_Additional_FIP_facilities_from_1_Jan_2019.pdf
( pdf, 610 KB )
(1780 downloads)
11th Mar 2019
pdf
RST_XX07_Annual_IHRRed_Proof.html
( html, 35 KB )
(1296 downloads)
11th Mar 2019
pdf
RST_XX14_Free_Ticket.html
( html, 35 KB )
(1328 downloads)
11th Mar 2019
default
RST_XX16_IoMSteam.html
( html, 30 KB )
(1384 downloads)
11th Mar 2019
default
RST_XX19_TfLPrivOyster.html
( html, 28 KB )
(1338 downloads)
11th Mar 2019
default
RST_XX22_QASDataCheck.html
( html, 36 KB )
(1485 downloads)
11th Mar 2019
default
RST_XX23_EmpTravelNotReqd.html
( html, 32 KB )
(1182 downloads)
11th Mar 2019
default
RST_XX24_DepTravelNotReqd.html
( html, 34 KB )
(1410 downloads)
11th Mar 2019
default
RST_XX25_EmpNameChange.html
( html, 35 KB )
(1245 downloads)
11th Mar 2019
default
RST_XX26_DepNameChange.html
( html, 37 KB )
(1237 downloads)
11th Mar 2019
pdf
RST_PST_On_Oyster.pdf
( pdf, 10 KB )
(1500 downloads)
25th Nov 2016
pdf
RST_TI_Guidelines.pdf
( pdf, 316 KB )
(1130 downloads)
25th Nov 2016
pdf
RST_90020_PO.docx
( docx, 248 KB )
(1767 downloads)
08th Nov 2016
pdf
RST_90030_Attica_Bari.xls
( xls, 164 KB )
(977 downloads)
08th Nov 2016
pdf
RST_90031_Attica_Ancona.xls
( xls, 61 KB )
(908 downloads)
08th Nov 2016
pdf
RST_XX02a_AddPartner.html
( html, 36 KB )
(1297 downloads)
08th Nov 2016
pdf
RST_XX02b_AddChild.html
( html, 41 KB )
(1465 downloads)
08th Nov 2016
pdf
RST_XX03_Partner_Dec.docx
( docx, 67 KB )
(1913 downloads)
08th Nov 2016
pdf
RST_XX04_New_Child_NoBC.docx
( docx, 66 KB )
(1035 downloads)
08th Nov 2016
pdf
RST_XX05_ChildDec.html
( html, 45 KB )
(1429 downloads)
08th Nov 2016
pdf
RST_XX06_Housekeeper.docx
( docx, 82 KB )
(1143 downloads)
08th Nov 2016
pdf
RST_XX09a_FIPCardRequest.html
( html, 29 KB )
(1477 downloads)
08th Nov 2016
pdf
RST_XX09b_IntCoupEmp.html
( html, 54 KB )
(1406 downloads)
08th Nov 2016
pdf
RST_XX09c_IntCoupFamily.html
( html, 55 KB )
(2355 downloads)
08th Nov 2016
pdf
RST_XX09d_NonFIPRequest.html
( html, 34 KB )
(1118 downloads)
08th Nov 2016
pdf
RST_XX10_Replace_Cards.docx
( docx, 62 KB )
(1880 downloads)
08th Nov 2016
pdf
RST_XX11_Refund.docx
( docx, 83 KB )
(1223 downloads)
08th Nov 2016
pdf
RST_XX12_RetiredDU.html
( html, 33 KB )
(1180 downloads)
08th Nov 2016
pdf
RST_XX13_Child_Dec_No_Income.docx
( docx, 65 KB )
(1044 downloads)
08th Nov 2016
pdf
RST_XX15_COA.html
( html, 31 KB )
(1295 downloads)
08th Nov 2016
default
RST_XX21_ChangeContDets.html
( html, 28 KB )
(1071 downloads)
08th Nov 2016
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